Remedy, Crystal Reports and Oracle Professional Services

With over 10 years of hands-on experience developing and deploying Remedy/Crystal Reports software applications, Transcend IT, Inc. provides full support and development for Remedy/Crystal Reports Solutions. Our services range from the design of a new application to the re-engineering or enhancement of existing Remedy applications. Prior to beginning every project, we take specific measures to fully assess our client’s needs and requirements so that we can provide the appropriate solutions, as well as meet your project launch dates.

Here are some of Remedy/Crystal Reports services and solutions we can provide at the highest level of quality:

• Custom end-to-end solutions developed using Remedy and Crystal Reports software
• Workflow re-engineering for overall higher efficiency and user satisfaction
• Performance tuning
• ITSM (Helpdesk, Asset, Change Mgt)
• CRM
• Quality Management
• Physical Security
• Case Management (Fraud)
• Network Operations Center (NOC)

In addition, we also provide and support Oracle database technologies. Transcend IT, Inc. is proud to
be Oracle DBA certified and can assist with all aspects of Oracle lifecycles. Our services include:

• Implementation and Deployment
• Maintenance & Backup
• Performance Tuning
• Security and Recovery Strategies
• Training on Oracle technologies